Step 03 — Risk overview

Where customer value is quietly leaking.

One read of the base: how many customers are slipping, how much lifetime value sits behind them, and which segments deserve attention first.

Risk distribution

Churn score across the base

Segment priority

Where to act first

Segment Definition Customers Avg score LTV at risk
Top churn drivers

The signals showing up most often

Priority customers

High-value accounts most at risk

Open any account for the full reasoning and recommended action.

Customer LTV (EGP) Score Top driver Segment
Review retention recommendations